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"Customer Service Hell" explores the well-oiled slippery slope of customer service. From the act of buying a product in good faith to using the promise of the product to seeking product support, the underbelly of branding is the fog of customer support and rights. The seller's rules for buying are written, and the after-sales support is designed and controlled by them. The mist is created with a barrage of vague marketing slogans that overpromise, overwhelming legalized sales contracts that most lawyers can't interpret, and customer service departments that are designed to avoid responsibility. This documentary puts forth that both sides of "the customer first" coins are rotten, and aims to hold some of the worst offenders accountable for their deliberate negligence.

An inherent sub-story is the political role in the narrative as well. Lobbyist money plays a significant role in spreading the slippery oil of consumer protection. Many industries have more lobbyists than there are actual congresspeople, and some like Airlines have played by their own, exploitative rules for decades. The consumers' rights are a gray area that are subject to the whims of the court.

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The main story arc focuses on some of America’s largest companies and details the history of their blatant service negligence, wide-ranging customer scams, apparent moral failures, and the outright blinding of their customers. Companies like Airbnb, Comcast, American Airlines, Expedia Group and Uber. We’ll show how all of these entities have turned a blind eye to Customer Support and cost millions of people their time, money and sanity with little regard to their financial or emotional wellbeing. Escalations to supervisors and the Better Business Bureau often go ignored, and many are forced to go to Small Claims Court as a last resort. The horrific consumer stories, damage to honest people, and subsequent stonewalling customer service provides the nuts and bolts of our story, and there is no shortage of it.